The opening keynote of monday.com's Elevate 2024 conference in London set the stage for an exciting vision of the future of work. Here are the key highlights and announcements from the event.
monday.com's Growing Platform and Reach
Multi-product expansion: Monday has evolved from a single product company to a multi-product platform, including:
- Monday Work Management
- Monday Sales CRM (experiencing rapid growth)
- Monday Dev (for development teams)
- Monday Service (coming later this year, currently in beta)
Impressive growth metrics:
- Serving over 225,000 customers globally
- Expanded to 13 offices worldwide (New York, London, Tel Aviv, Chicago, Sydney, and more)
- 80,000+ active integrations weekly with other tools
Customer Impact and Success Stories
monday.com shared compelling data about how customers are using the platform:
Efficiency gains:
- 2 million workflows completed daily
- 9,000+ deals flagged as "won" daily in Monday Sales CRM
- Estimated 1.5 billion minutes saved annually for customers
Breaking down silos:
- 73% of customers collaborate cross-department daily
- 33 million cross-team interactions facilitated
Core workflow management:
- 60% of customers manage 2+ core workflows
- Popular uses include:
- 48% for client management
- 20% as a ticketing system
- 14% for financial management
- 12% for HR management
Introducing monday service (Coming Late 2024)
The keynote featured a live demo of the upcoming monday service product, currently in beta:
Key Features:
Multi-channel ticket intake:
- Email integration
- Custom forms
- Dedicated service portals
AI-powered automation:
- Auto-categorisation of tickets
- Priority assignment
- Suggested knowledge articles
- Automated responses
Service Portal:
- Brandable interface
- Knowledge base integration
- AI-suggested solutions as users type requests
Workflow automation:
- Example shown: Automated new hire onboarding
- Integration with third-party tools like Okta
The "Captain Service" Vision:
The demo illustrated how Monday Service aims to:
- Deflect tickets through self-service
- Automate repetitive processes
- Resolve remaining tickets efficiently with AI assistance
monday.org: Making an Impact
The company highlighted its philanthropic initiatives through monday.org:
Emergency Response Team:
- 50 disaster projects across 27 countries
- 132 volunteers
- Rapid deployment of Monday platform in crisis situations
Tech School Initiative:
- Currently in 40 schools (expanding to 100 next year)
- 80 teachers engaged
- Focus on making technology accessible to young students
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Explore appsWhat's Next?
Attendees were teased with upcoming sessions that will cover:
- Detailed product announcements for 2025
- Deep dives into work management, CRM, and Monday Dev
- AI integration across the platform
- Customer success stories and masterclasses
The keynote set an exciting tone for Elevate 2024, showcasing monday.com's evolution from a work management tool to a comprehensive platform serving diverse business needs. With the upcoming launch of monday service and continued AI integration, the company is positioning itself as a leader in enterprise workflow solutions.