To contact monday.com support, use the support@monday.com email address.
What information do they need?
- State the exact problem you are experiencing.
- Where possible, provide a link to a screen recording, where you talk through the problem for the support team.
- Add any screenshots of the problem as attachments to the email.
- State the URL of your monday.com account, e.g. https://youraccount.monday.com/
This will enable them to more quickly understand the problem you are experiencing.
We always recommend that you also:
- Grant remote support access before opening a support ticket.
- State that you have already granted remote support access in the email.
Performing these 2 simple steps will often prevent the first round of back-and-forth with support where they ask for access to your monday.com account.
If the problem with monday.com also relates to one of our apps
Ask for support@dsapps.dev to be added to the email ticket, or simply Cc: support@dsapps.dev in the initial email request.
State the exact name of the app, and the vendor, e.g.
- App name: Microsoft 365 SharePoint & Outlook integration for monday.com
- App vendor: David Simpson Apps
These simple steps should help aid an efficient interaction with the monday.com support team.